9aji Frequently Asked
Questions

9aji requires a valid government-issued Philippine ID for identity verification (KYC). Accepted documents include a PhilSys ID, passport, driver's license, SSS or GSIS card, and voter's ID. A selfie holding your ID may also be requested. KYC verification is mandatory before your first withdrawal can be processed. The process typically takes one to two business days.

You must be at least 21 years old to register and play on 9aji, in full compliance with Philippine gaming law. Age verification is a mandatory step during registration and at the point of first withdrawal. Any account found to belong to a player under 21 will be immediately suspended and the matter escalated to the appropriate regulatory authorities.

On the 9aji Login page, click the "Forgot Password" link. Enter the mobile number or email address associated with your account and follow the instructions sent to you. If you do not receive the reset message within a few minutes, check your spam or junk folder, or contact 9aji support via live chat for immediate assistance.

No. Each player is permitted only one active 9aji account. Duplicate accounts are a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any bonus balances. If you believe a duplicate account was created in error, contact 9aji support to resolve it.

To permanently close your 9aji account, contact our support team via live chat or email at [email protected] and submit a formal account closure request. Before the account is closed, any remaining balance must be withdrawn. If the closure is related to a gambling concern, we strongly encourage activating a self-exclusion instead — our responsible gaming team can help.

Log in to your 9aji account and navigate to the Deposit section. Select GCash as your payment method, enter the amount you wish to deposit in Philippine Peso (PHP), and follow the prompts to complete the transaction via your GCash app. GCash deposits on 9aji are processed instantly. Make sure your GCash wallet has sufficient balance and your account is fully verified.

The minimum deposit on 9aji is ₱100 PHP for most payment methods including GCash, Maya, and GrabPay. Bank transfer deposits via BPI, BDO, or Metrobank may have a higher minimum of ₱500 PHP depending on the bank's own transaction limits. Always check the deposit screen for the current minimum before initiating a transaction.

GCash withdrawals on 9aji are typically processed within 15 to 30 minutes once your account is fully KYC-verified. During peak hours or public holidays, processing may take up to two hours. If your GCash withdrawal has not arrived within three hours, contact 9aji support with your transaction reference number and we will investigate immediately.

The minimum withdrawal amount on 9aji is ₱200 PHP. For bank transfers to BPI, BDO, or Metrobank, the minimum is ₱500 PHP. There is no maximum withdrawal limit per day for fully verified accounts, though large withdrawals may be subject to additional identity verification as part of our anti-money laundering compliance process.

9aji does not charge any internal fees on standard deposits or withdrawals. However, your payment provider — such as GCash, Maya, or your bank — may apply their own transaction fees or service charges. We recommend checking your payment provider's fee schedule before initiating a large transaction. Any applicable third-party fees are outside 9aji's control.

Yes. 9aji accepts deposits via bank transfer from major Philippine banks including BPI, BDO, and Metrobank. Select bank transfer from the deposit menu, choose your bank, and follow the provided instructions. Bank transfer deposits generally take one to three business hours to reflect in your 9aji account. Instapay-enabled transfers are usually faster.

9aji offers a wide library of slot games from popular providers including JILI, PG Soft, and Spadegaming — all favourites among Filipino players. You will find classic fruit machines, video slots with multiple paylines, jackpot slots, and branded titles. All slots on 9aji are certified for fairness and run on verified random number generators (RNG). Visit the Slot page to browse the full catalogue.

Yes. The 9aji platform is fully optimized for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits, and request withdrawals directly through your phone's browser — no app download required. For the best experience, use an updated version of Chrome or Safari on your mobile device.

RTP (Return to Player) varies by individual slot title. Most JILI and PG Soft slots available on 9aji carry RTPs between 96% and 98%, which is competitive within the Philippine online gaming market. RTP figures for each game are typically displayed in the game's information or paytable screen. A higher RTP means a better theoretical return over a large number of spins.

Yes. 9aji Casino features a full live casino section with real human dealers streaming from professional studios. Available games include live baccarat, live blackjack, live roulette, and live sic bo — all popular among Filipino casino players. You can interact with dealers and other players in real time via the live chat function integrated into the game interface.

Gold Toad Fishing is one of 9aji's most popular arcade-style games. Players aim their cannon at fish and sea creatures swimming across the screen, with each catch awarding PHP prizes based on the creature's value. Select your bet size, fire your shots, and aim for the high-value golden toad targets for the biggest payouts. Visit the Gold Toad Fishing page to start playing.

9aji offers a welcome bonus for new players on their first deposit. The bonus is automatically credited to your account once your qualifying deposit is confirmed — no bonus code is needed. The exact bonus percentage and maximum amount are displayed on the promotions page at the time you register. Always check the current offer as bonus terms may be updated periodically.

Wagering requirements define how many times you must play through a bonus amount before the winnings can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before withdrawing bonus-derived winnings. Full wagering requirements for each 9aji promotion are listed in the individual bonus terms. Read them carefully before claiming.

Yes. 9aji rewards regular players through a tiered loyalty program. As you play, you accumulate points that unlock higher VIP tiers — each offering better benefits such as faster withdrawals, dedicated account managers, higher deposit and withdrawal limits, and exclusive bonus offers tailored for Filipino players. Contact support to learn more about the current VIP tier structure and how to qualify.

Bonus eligibility varies by promotion. Some 9aji bonuses are valid across all game categories including bingo, fishing games, and slots, while others may be restricted to specific game types. Always read the bonus terms and conditions before claiming. If you are unsure whether a specific game counts toward your wagering requirement, contact 9aji support before playing.

9aji operates in alignment with PAGCOR (Philippine Amusement and Gaming Corporation) standards and guidelines. All games use certified RNG technology to ensure fair outcomes. Player funds are held separately from operational funds, and all financial transactions are secured with 256-bit SSL encryption. 9aji is committed to transparent and responsible gaming practices for all Filipino players.

You can request daily, weekly, or monthly deposit limits by contacting 9aji support via live chat or email. Limits take effect immediately once confirmed. If you later want to increase a limit, a mandatory 7-day cooling-off period applies before the increase becomes active — this is by design, to ensure your decisions are always deliberate and not impulsive.

To activate self-exclusion, contact 9aji support through live chat or email at [email protected] and specify the duration you need — from 30 days up to a permanent lifetime exclusion. Once activated, your account is locked and you cannot log in, deposit, or place bets for the duration. Your remaining balance is secured and can be withdrawn after the exclusion period ends.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please reach out to 9aji's responsible gaming team immediately via [email protected]. We can help you activate self-exclusion, set spending limits, or take a cooling-off break. You can also seek support from PAGCOR's responsible gaming programs or the National Center for Mental Health (NCMH) in the Philippines.

9aji customer support is available 24 hours a day, 7 days a week, in both English and Tagalog. You can reach us via the live chat feature on the platform (look for the chat icon in the bottom corner) or by email at [email protected]. We aim to respond to all live chat messages within 2 minutes and all email inquiries within 24 hours.