9aji Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 9aji ("9aji", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("Player", "User", "you") who register for and use the 9aji online gaming platform accessible at 9aji.net ("Platform").

9aji is committed to protecting the privacy and personal data of all Filipino players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as enforced by the National Privacy Commission of the Philippines ("NPC").

By registering an account or using the 9aji Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection, use, and processing of your personal data as described herein. This Policy forms part of our Terms & Conditions.

2 Data We Collect

9aji collects personal data in the following categories to deliver, maintain, and improve our services to Filipino players:

2.1 Identity & Registration Data

When you create a 9aji account, we collect the information you provide during the registration and verification process, including:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (for age verification — players must be 21 or older)
• Nationality and country of residence
• Residential address (barangay, city, province, ZIP code)
• Email address and mobile number
• Username and encrypted password
• Copies of government-issued Philippine identification documents (e.g., PhilSys ID, passport, driver's license, SSS/GSIS card, voter's ID)

2.2 Financial & Transaction Data

To process deposits and withdrawals, 9aji collects transaction-related information, including:

• GCash mobile number or Maya account details used for transactions
• Bank account name and number (for BPI, BDO, Metrobank transfers)
• Deposit and withdrawal transaction history, amounts, and timestamps
• Payment method used per transaction

2.3 Gaming Activity Data

We record data about your gaming activity on the Platform, including:

• Game sessions participated in (slots, bingo, fishing games, live casino, etc.)
• Bets placed, wagers, wins, and losses
• Bonus and promotional credits claimed and wagering progress
• Session start and end times and duration

2.4 Technical & Device Data

When you access the 9aji Platform, our systems automatically collect certain technical data, including:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited, features accessed, and time spent on each page
• Referral source (how you arrived at the 9aji Platform)
• Cookie identifiers and similar tracking data (see Section 8)

2.5 Communications Data

If you contact 9aji customer support, we retain records of those communications, including live chat transcripts, email correspondence, and any attachments you submit, for the purposes of resolving your inquiry and improving our support services.

3 How We Collect Your Data

9aji collects your personal data through the following means:

• Directly from you: When you register, verify your identity, make deposits or withdrawals, contact support, or participate in promotions.
• Automatically: Via cookies, web beacons, and similar tracking technologies when you access and use the Platform (see Section 8).
• Third-party providers: Identity verification services, payment processors (GCash, Maya, BPI, BDO, Metrobank), and fraud detection partners may share data with us in connection with your account activity.
• Publicly available sources: We may cross-reference information you provide against publicly available records where required for compliance or fraud prevention purposes.

4 How We Use Your Personal Data

9aji uses the personal data we collect for the following purposes:

4.1 Account Management & Service Delivery

To register your 9aji account, verify your identity and age (21+), process your deposits and withdrawals in Philippine Peso (₱), deliver your chosen games and betting products, and manage your account on an ongoing basis.

4.2 Legal & Regulatory Compliance

To comply with applicable Philippine law, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and reporting obligations to relevant regulatory authorities. 9aji may be required to disclose certain player data to government agencies or law enforcement upon receipt of a lawful order.

4.3 Security & Fraud Prevention

To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, money laundering, and other prohibited conduct. This includes automated monitoring of betting patterns, transaction activity, and login behavior.

4.4 Responsible Gaming

To monitor gaming activity for signs of problem gambling, enforce responsible gaming limits set by the player, and proactively reach out to players where patterns of concern are identified. Your gaming history may be used to assess and support responsible gaming obligations.

4.5 Customer Support

To respond to your inquiries, resolve complaints, and improve the quality of our support services. Support communications are retained for a reasonable period to enable follow-up and dispute resolution.

4.6 Platform Improvement & Analytics

To analyze usage patterns, optimize Platform performance, and develop new features and products. Analytics data is aggregated and anonymized where possible, so it cannot be used to identify individual players.

4.7 Marketing Communications

With your explicit consent, to send you promotional offers, bonus announcements, and platform updates relevant to your interests as a 9aji player. You may opt out of marketing communications at any time by contacting our support team or using the unsubscribe link in any marketing email.

5 Legal Basis for Processing

9aji processes your personal data on the following legal grounds under the Data Privacy Act of 2012 and its implementing rules:

• Consent: Where you have given your explicit, informed consent to the collection and processing of your data, including for marketing communications.
• Contractual Necessity: Where processing is necessary to perform our obligations under the Terms & Conditions you have agreed to, including delivering games, processing payments, and managing your account.
• Legal Obligation: Where processing is required to comply with a legal or regulatory obligation applicable to 9aji, including AML/KYC requirements and reporting obligations.
• Legitimate Interests: Where processing is necessary for the legitimate interests of 9aji, including fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your rights and interests.

6 Sharing Your Personal Data

9aji does not sell or rent your personal data to third parties. We may share your data only in the following limited circumstances:

6.1 Payment Processors

We share the minimum necessary financial data with our payment partners — including GCash, Maya, GrabPay, BPI, BDO, and Metrobank — solely for the purpose of processing your deposits and withdrawals. These partners operate under their own privacy policies and are bound by confidentiality obligations.

6.2 Identity Verification Providers

To fulfill KYC and age verification requirements, we may share identity documents and personal details with certified third-party identity verification service providers. These providers are contractually prohibited from using your data for any purpose other than verification on behalf of 9aji.

6.3 Regulatory & Law Enforcement Authorities

9aji may disclose personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required to do so by law, court order, or lawful regulatory demand. We will notify you of such disclosure where legally permitted to do so.

6.4 Service Providers

We engage trusted third-party service providers to assist with Platform operations, including cloud hosting, fraud detection, analytics, and customer support tools. These providers act as data processors under 9aji's instructions and are prohibited from using your data for their own purposes.

7 Data Retention

9aji retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the duration of your active 9aji account, plus a minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• Gaming activity data: Retained for the duration of your account plus three (3) years, to support responsible gaming monitoring and dispute resolution.
• Support communications: Retained for two (2) years from the date of the most recent communication in a given thread.
• Marketing consent records: Retained until you withdraw your consent, plus one (1) year thereafter for compliance documentation purposes.

When personal data is no longer required for any lawful purpose, 9aji will securely delete or anonymize it in accordance with industry best practices.

8 Cookies & Tracking Technologies

9aji uses cookies and similar tracking technologies on the Platform to provide a functional, secure, and personalized experience. A cookie is a small text file stored on your device when you visit a website.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and remembering your preferences. These cannot be disabled without affecting Platform functionality.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and suspicious login behavior.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and user experience. Analytics data is aggregated and does not identify individual users.
• Preference Cookies: Remember your language, notification settings, and other customization preferences across sessions.

8.2 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that disabling essential or security cookies may prevent certain Platform features from working correctly and may affect your ability to log in or process transactions. Detailed browser cookie management instructions are available in your browser's help documentation.

9 Security Measures

9aji implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and 9aji servers
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial information
• Multi-factor authentication options for player account access
• Continuous intrusion detection and monitoring systems
• Regular third-party security audits and penetration testing
• Role-based access controls limiting internal data access to authorized personnel only
• Secure data centers with physical access controls and redundancy

While 9aji takes all reasonable steps to protect your personal data, no system can be guaranteed to be completely secure. You are also responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorized access to your account.

10 Your Data Privacy Rights

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights in relation to your personal data held by 9aji:

• Right to be Informed: The right to know what personal data 9aji collects about you, how it is used, and with whom it is shared.
• Right of Access: The right to request a copy of the personal data 9aji holds about you, along with information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your 9aji account.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 9aji's legal retention obligations.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

11 Children's Privacy

The 9aji Platform is strictly intended for adults aged 21 years and above, in compliance with Philippine gaming law. 9aji does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the 9aji registration process.

If 9aji becomes aware that an account has been registered by a person under 21 years of age, the account will be immediately suspended, all associated funds will be held pending investigation, and the matter may be referred to the appropriate authorities. If you are a parent or guardian and believe your child has registered a 9aji account, please contact us immediately at [email protected].

12 Updates to This Privacy Policy

9aji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via the email address associated with their account and by posting a prominent notice on the Platform.

The updated Policy will be effective from the date stated in the notice. Your continued use of the 9aji Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

13 Contact & Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data 9aji holds about you, please contact our Data Privacy team through the following channel:

You also have the right to escalate any unresolved privacy concern to the National Privacy Commission of the Philippines (NPC). For more information on responsible gaming, please visit our Responsible Gaming page.